Wintour Health respects your privacy. This Policy explains how Hangzhou Wentuo Technology Co., Ltd. collects, uses, retains and shares personal information when you use this website, submit an inquiry or receive related services.

1. Who We Are

The personal information associated with this website is handled by Hangzhou Wentuo Technology Co., Ltd., registered in Hangzhou, China.

2. Information We Collect

When you submit the website inquiry form, we may collect:

• Your name and country or region of residence;
• Your email address and optional WhatsApp or telephone number;
• Your preferred language, requested service and expected travel time;
• A brief description of your needs and whether you already have medical reports.

Symptoms, diagnoses or treatment needs that you voluntarily enter may constitute sensitive health information. Please provide only what is necessary for an initial assessment and do not submit full medical records or other unnecessary sensitive information through the initial website form.

Any additional information needed for later services will be collected separately through other communication channels according to your needs and after we explain the request to you.

3. How We Use Information

• To respond to your initial inquiry and assess feasibility;
• To understand your needs and prepare recommendations, service plans and quotations;
• To coordinate medical institutions and related services after you confirm a plan;
• To enter into and perform a service agreement and provide follow-up support;
• To protect communications, information and service security and comply with applicable legal obligations.

We will not use your personal information for marketing without your separate consent.

4. Sharing and Authorisation

At the initial inquiry stage, your information is accessible only to authorised project personnel of Hangzhou Wentuo Technology Co., Ltd.

We will provide necessary information to the Hengyu Health medical service team only after obtaining your consent. Only after the service plan is confirmed and a service agreement is signed will we provide relevant information, to the minimum extent necessary, to hospitals, doctors and authorised service personnel.

We do not sell personal information or provide it to parties unrelated to the service, except where required by applicable law.

5. Sensitive Personal Information

Health information is sensitive personal information. We process it only for a specific and necessary purpose and with your consent. You may decline to provide it, but this may prevent us from assessing your needs or coordinating the requested services.

6. Storage, Transmission and Security

Information is stored on company computers and may be transmitted by email. We use reasonable access restrictions and permit only personnel responsible for the relevant project to access it.

No internet or email transmission can be guaranteed to be completely secure. If more detailed or sensitive information is required, we will confirm an appropriate submission method with you separately.

7. Retention

• Unsigned inquiries are retained for six months from the last substantive communication;
• Information relating to signed clients is retained for three years after completion of the service.

After the applicable period, information will be deleted or anonymised, unless a longer period is required by law or reasonably necessary to handle a dispute.

8. Minors

Our services are not offered to anyone under 18. Individuals under 18 should not submit the inquiry form.

9. Your Rights

You may contact us to request access to, a copy of, correction or deletion of your personal information, to withdraw consent, or to raise questions about our handling of personal information. Withdrawal does not affect processing lawfully carried out before withdrawal.

10. Updates to This Policy

We may update this Policy to reflect changes in our services or applicable requirements. The updated version will be posted on this page with a revised effective date.

11. Contact Us

For privacy or personal-information questions, contact:

• Email: yangqi@wintourhealth.com
• WhatsApp / WeChat: +86 158 6848 0409